Shipping Policy

Thank you for visiting and shopping TCB.NZ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

For bulky or awkward goods like bikes we recommend picking up from our store

We use Fast way couriers for all national shipping and their standard service

 

Shipment method

Estimated delivery time

Shipment cost

Pickup in store

Instant

Free

NZ North Island

Next business day

Calculated at checkout

NZ South Island

1-3 business days

Calculated at checkout

 

At customers’ requests we can try to accommodate other carriers for orders

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

TCB.NZ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

TCB.NZ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of New Zealand

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.