Warranty, Return & Refund Policy

WARRANTIES:
If a product sold by us is damaged as a result of a manufacturer defect, please contact us at tcbinfo@xtra.co.nz or call 06-385 8433 and we will work with you and direct your claim to the manufacturer.

RETURN AND REFUND CONDITIONS:

1. Returns are accepted within 14 days of the shipped or pickup date.
2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.
3. Items purchased on sale are not eligible for refunds.
4. Return shipping fees of the product/s are at your cost.
5. Returns of more than 50% of the total item/s purchased may be subject to a 15% re-stocking fee.

TCB MOUNTAIN BIKE HIRE - Cancellation or transfer policy:

1. If you provide 7+ days notice to us then it's no trouble at all to organise a refund or transfer the ride date.
2. If it is less 3-6 days notice then we offer the ability to transfer the ride date.
3. If it is 2 days or less then its non refundable or transferable.