If a product sold by us is damaged as a result of a manufacturer defect, please contact us at tcbinfo@xtra.co.nz or call 06-385 8433 and we will work with you and direct your claim to the manufacturer.


  1. Returns are accepted within 14 days of the shipped or pickup date.
  2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.
  3. Items purchased on sale are not eligible for refunds.
  4. Return shipping fees of the product/s are at your cost.
  5. Returns of more than 50% of the total item/s purchased may be subject to a 15% re-stocking fee.

TCB MOUNTAIN BIKE HIRE - Cancellation or transfer policy:

  1. If you provide 7+ days notice to us then it's no trouble at all to organise a refund or transfer the ride date.
  2. If it is less 3-6 days notice then we offer the ability to transfer the ride date.
  3. If it is 2 days or less then its non refundable or transferable.